City project

Patient Access

Improving Patient Experience and Communication in Oncology Care in Rosario

City

Rosario, Argentina

Project lead

Emilia Arrighi

Areas of action

Implementation

Cycle I

The challenge

Access to comprehensive oncology services in Rosario shows varying levels of availability and integration, which may influence both the quality of care and the overall patient experience.
Psychosocial support, psycho-oncology, social work, and complementary services, such as genetic and fertility counselling, are at different stages of development and coordination across institutions.
Referral pathways and patient navigation mechanisms continue to evolve, and further strengthening could enhance the efficient use of existing resources.
Some patients may have limited awareness of their rights, available services, and the benefits of multidisciplinary cancer care, highlighting opportunities for improved patient education and engagement.
Communication between clinical teams and patients varies across settings, and further standardisation and support could help reduce uncertainty and enhance patient confidence throughout the care process.
In addition, patient experience is not yet systematically assessed across all institutions, limiting the ability to consistently identify improvement areas and support continuous quality enhancement.

The goal

To improve access, quality of care, and the experience of oncology patients in Rosario through the measurement of patient experience and systematic training of healthcare professionals in effective communication skills.

The How

Adapting and implementing a validated patient experience survey for oncology care in Rosario.
Integrating patient experience measurement into the cancer care pathway, linked to the patient journey framework.
Using patient-reported experience data to inform institutional decision-making and quality improvement.
Developing and delivering a continuous training programme to strengthen empathetic, clear, and effective communication skills among oncology healthcare professionals
Promoting a patient-centred approach to cancer care across public and private institutions.

Outputs

Adaptation and implementation of an oncology patient experience survey in Rosario.
Continuous training programme to improve communication skills, practices and health literacy among healthcare professionals involved in cancer care.

Team

Project Lead

Emilia Arrighi, Universidad del Paciente y la Familia

Project Team

Emilia Arrighi, Universidad del Paciente y la Familia
Juan Paz, Agencia de Control del Cáncer
Graciela Calgaro, Universidad Nacional de Rosario
Maricel Andreatta, Secretaría de Salud Pública
Verónica de Cia, Asociación Valientes por la Vida
Gabriela Moroni, Fundación Argentina de OncoHematología Pediátrica (FAOHP)
Nora Peters, Liga Argentina de Lucha Contra el Cáncer (LALCEC Rosario)
Fabiana Correa, Grupo OSMA Continuidad. UNR
Micaela Portero,Grupo OSMA Continuidad. UNR
María Teresa Abrate, Liga Argentina de Lucha Contra el Cáncer (LALCEC Regional)

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